Outsourced Service Desk & Support Solutions
Help Desk/Services
Apollo Health Street helps our healthcare partners solve the challenges that come from rising costs in non-standardized tools and processes, insufficient ability to provide 24-hour service, and low customer satisfaction.
All of our flexible solutions and services use smart technology and automated processes. We combine our industry-leading best practices, certified professionals, and Information Technology Infrastructure Library (ITIL) to deliver significant cost-savings and value to our customers.
Our industry-recognized healthcare and IT experts seamlessly work with our partners’ technical help desk utilizing efficient and effective global resources. We strategically place our professionals on site, within the U.S. and around the world so that the solution makes the most sense not only for your bottom line, but also for your customers’ experience.
Key capabilities and features:
- Recipient of the leadership ranking in Gartner’s Magic Quadrant
- Optimized budget and resource allocation
- Cost-effective multi-lingual support centers
- Increased productivity and customer satisfaction
- Integrated enterprise-wide management control and reporting
- Standardized and optimized processes and streamline procedures
- Automated service-level reporting and tracking
- Solutions that comply with both industry and our partners’ compliance requirements, including ITIL, COBIT, SaaS 70, and HIPAA
- Free assessment of your support operation and determination of how our solutions can positively impact your bottom line and your customer’s experience
Account Administration
Apollo provides a cost-effective, secure and compliance-focused solution for account administration. Our workflow processes are designed to align with the most stringent compliance and IT processes, alleviating the pressures that come with administration of multiple applications.
Key capabilities and features:
- Account creation
- Account modification
- Account deletion
- Account audits and compliance
Mobile Device Support
With our sophisticated technology and team of Apollo experts, we can work with your organization to support a number of mobile devices.
Key capabilities and features:
- BlackBerry ® Enterprise Server (BES) access and administration
- Online training and access for mobile devices
- 24/7 support for mobile users and specific workflow for your leadership team
Business Process Services
From account administration, to compliance, to procurement, our ultimate goal is to improve productivity and reduce costs within your organization. Our experience and industry leadership is unmatched, as is our emphasis on organizational efficiency and proactive reduction or elimination of repetitive workflow.
Key capabilities and features:
- Increased productivity in overall business processes
- Reduced costs within your organization
- Eliminated repetitive workflow
Call Center Support
Apollo delivers the highest level of support standards to our partners, enabling your organization to realize increased productivity and satisfaction.
We focus on the customer experience and delivering tailor-made services to meet your organization’s needs. Our model of operational excellence that utilizes global resources allows us to provide cost-effective, quality service from the appropriate location.
Key capabilities and features:
- High- quality support standards
- Customer-experience focus
Variable & Overflow Service Models
Apollo’s variable and overflow services are tailor-made, outsourced support strategies focused on an integrated solution. Our flexible models allow your organization to maintain control through your existing support operations, as our team becomes a seamless extension of your support professionals.
Key capabilities and features:
- Flexible support strategies to meet your needs
- Highly- qualified, integrated support team
- Accessible network of Apollo support professionals
- Augmented support model