Help Desk Professional
Americus, GA
Provide support; email, desktops, servers and networks. Primarily Microsoft and Cisco technologies). Implement network and server projects: VPN, LAN/WAN, and networked systems. Provides personal computer support, problem analysis, and hardware/software installation and configuration in a customer oriented environment. That applicant will have strong troubleshooting and analytical skills in a Windows environment (MS Office suite, Outlook, Visio, MS Project, etc.). Understand Cisco switching, routing and firewall technologies. Have experience with VMWare/XEN Server/VDI virtualization products.
Responsibilities:
• Phone and remote technical support
• Support email, directories, and standard windows applications
• Configuration of communication devices and peripherals
• Connects and restores PC Workstations to operational status
• Capable of adding and removing workstations to the domain
• Experience with Symantec Ghost and imaging workstations
• Strong analytical, troubleshooting, and problem-solving abilities
• Proven ability to multi-task and work through ambiguous requirements
• Good troubleshooting and problem solving skills
• Stays up to date on latest technologies, troubleshooting techniques and products
• Perform systems administration for client/server applications, implement a backup process ensuring that necessary procedures are in place and coordinate system and application
• Recoveries
• Provide technical expertise in diagnosing and resolving technical issues
Job Requirements:
• A+ Certification, or MCP, or MCDST, or equivalent
• Experience with Windows XP and Active Directory Structure
• Help desk support/troubleshooting workstations
• Microsoft OS, Microsoft Outlook
• General network troubleshooting TCP/IP, VPN, Firewalls
• Microsoft Active Directory
• Microsoft Exchange Server
• Linux experience a plus
• Understanding of Cisco Infrastructure
• CCNA Certification, CCNP bonus
• Core routing Infrastructures
• Access Layer Configurations (Vlan configurations)
• Worked with Cisco ASA devices
• Knowledge of Information Security - Certifications are a plus
Education Requirements:
• Bachelor’s degree or equivalent or 2-4 years of Service Desk support experience